Technology is driving change and erasing geographic borders. It’s giving us the ability to work with our clients from anywhere in the world. It’s also giving people anywhere in the world the ability to work with our clients. This is something we leveraged when designing our bookkeeping firm, Digit – and it has been a core reason behind our success.
Building a business through offshoring is a growing trend, but there’s a right way, and a wrong way to go about it. Here are top three tips to build a successful global team.
Have the right infrastructure (and partners on the ground)
There are many traps and pitfalls when hiring in another country. Often unforeseen. Floods, brownouts, earthquakes, strikes, wars, corruption, red tape, flaky internet, and a million other things can unravel your most carefully laid plans. Unless you plan on being permanently in the country to manage your remote team (which is kind of self-defeating) you really need a partner who knows how to navigate the local business environment.
When we first started Digit, we partnered with a BPO (Business Process Outsourcing) firm to build our team. They provide the office space, power, high-speed internet, computers, IT support, HR support, payroll department, and are our team on the ground who make sure that we can focus on what we do best. We pay an ongoing fee under a management agreement.
While it’s not cheap (we pay a fee per seat per month) – it takes the headache out of scaling as we grow. We need more space? No worries – they will spend their weekends moving us into a larger area. We need new team members? They follow our recruiting processes and pre-screen candidates. Two businesses, and 7 years on – they have been our bedrock.